Alternatives can be used to get around technical issues in a physical classroom. However, in an online course, when all activities are conducted via the internet and related hardware and software parts, technical issues might cause everything to stop.

For example, a student may be unable to complete their schoolwork if they are unable to access the educational management system (LMS). It will be difficult for an online instructor to lead their lesson if their computer isn't functioning correctly. The entire educational process will be adversely affected if these problems are not promptly resolved. For this reason, to quickly address these problems, schools and institutions must have School IT support services available upon request.